How it works
SMSChat.AI is built like a telecom-friendly AI service: you message or call, we route the request through our dispatcher, and you get an answer back in the same channel.
1) User reaches us
- SMS: user sends a message (e.g., “BEGIN” or a question)
- Voice: user calls and can interact through IVR
2) Dispatcher + state machine
- Normalizes the phone number
- Manages onboarding, trial vs paid, pause/resume
- Routes to the right “lane” for the user
3) AI response returned
- AI generates a helpful, concise reply
- Reply is delivered back via SMS or voice
- Usage can be metered for pilot economics
Design goals
Reliability on basic phones, language-aware answers, and a cost model that can survive the move from hundreds to thousands of users.